ConnectNow Family Suite Transition Resources

6. Stay in the Loop: Updates, Training & Support for Your Staff


We regularly update the ConnectNow Family Suite system to bring you new enhancements — we'll notify you of these updates via email delivered through Constant Contact. The updates themselves are typically done after normal business hours. There's nothing special you need to do — just log in again as usual and read the Release Notes that accompany each update. Release Notes detail exactly what's new in your system and provide instructions for using new features.


Subscribe to our Product Development News and we'll send you advance notice of what our development team is working on for the next release.


A trained staff member is a happy (and more productive) staff member! Whether you have staff who need refresher training or new staff who are learning the system from scratch, we offer regularly scheduled courses, on-demand videos to complement our virtual classroom courses with quick refreshers and supplemental learning. Learn more

Online Help

If you need help with particular tasks once you begin using ConnectNow Family Suite, just hit the Online Help links, available throughout the program. Search for what you need to find instructions, definitions, and more.


Talk to a real customer service representative. Just Contact Support for support hours and contact information.